Terms and Conditions

1️⃣ General Terms

• By creating an account, users agree to TaskLynk's Terms of Service, Privacy Policy, and Payment Policy.
• All users must provide accurate personal and contact information.
• Accounts may be suspended or terminated for violation of these terms.

2️⃣ Account Roles and Responsibilities

👩‍💼 Client Policy

• Clients must provide clear order instructions, deadlines, and materials.
• Minimum pricing applies universally: KSh 240 per page and KSh 150 per slide.
• Clients can request revisions once per order; excessive revisions may incur additional fees.
• Clients are prohibited from uploading offensive, illegal, or unethical assignments (e.g., hate speech, criminal intent).
• Payment is made through the designated M-Pesa channels and verified by the admin before files are downloadable.
• Refunds are issued only for unfulfilled or cancelled orders as per platform discretion.

✍️ Freelancer Policy

• Freelancer earnings follow the CPP level system: rates start at KSh 150/page for new writers and rise to KSh 200/page at Master tier, with technical work earning an extra KSh 20/page. Slides remain fixed at KSh 100/slide.
• Writers must ensure originality — no plagiarism, AI-generated, or reused content.
• Every uploaded paper must pass a plagiarism and AI detection check.
• Using tools such as ChatGPT, Gemini, or Jasper to generate entire work is strictly prohibited; limited AI assistance (grammar, phrasing) may be allowed.
• Freelancers must meet deadlines and follow all client instructions precisely.
• Missed deadlines, copied content, or refusal to revise can lead to penalties or permanent account termination.
• Freelancers may not engage in direct deals outside the platform (bypassing TaskLynk's payment system).

👨‍💻 Admin Policy

• Admins have full control over order management, user approval, and dispute resolution.
• Admins may reassign, cancel, or approve jobs at any time if necessary.
• Admins review all uploads for compliance with plagiarism and originality standards before delivery.
• Admins manage financial settlements and ensure freelancers' balances reflect approved, completed work.

3️⃣ Academic Integrity & AI Policy

• All content must be 100% original and manually written.
• TaskLynk reserves the right to use AI detection tools (GPTZero, Turnitin, Copyleaks, etc.) to verify authenticity.
• Detected AI-generated or plagiarized content will result in:
  • Immediate order cancellation.
  • Non-payment to freelancer.
  • Account suspension or permanent ban.

4️⃣ Anti-Fraud & Security Policy

• Fraudulent behavior such as fake payments, impersonation, or document tampering is strictly prohibited.
• All payments are processed through verified M-Pesa or bank channels only.
• Attempting to deceive clients, freelancers, or admin results in immediate account closure and possible legal action.

5️⃣ Communication Policy

• All communication must happen within the platform's chat system.
• Messages are monitored and approved before delivery to prevent spam or unethical content.
• Sharing personal contacts, social media, or off-platform payment details is forbidden.

6️⃣ Payments & Withdrawals

• Clients pay before accessing completed work.
• Freelancer payouts are based on the CPP model described above and are credited after the order is marked Paid by admin.
• Manager earnings: KSh 10 on assignment; upon submit/delivery KSh 10 + KSh 5 for each additional page (first page included in KSh 10).
• Withdrawals are processed weekly or as per admin approval.

7️⃣ Suspension and Account Termination

• Violation of these policies results in temporary suspension or permanent deactivation.
• Repeated offenders are blacklisted permanently and forfeit pending balances.

8️⃣ Privacy and Data Protection

• TaskLynk complies with international data protection laws (GDPR principles).
• Personal and financial information is stored securely in encrypted Supabase storage.

9️⃣ Dispute Resolution

• In case of disputes, the admin panel acts as the final arbiter after reviewing evidence from both parties.
• Admin decisions are final to maintain fairness and platform integrity.